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If you use one of our softwareS, please follow those steps before you post :

  1. Use the latest software versions : make sure WordPress and your theme or plugins are up to date.
  2. Documentation : read our documentation and check our troubleshooting tips.
  3. Cache plugin : if you are using a server cache or cache plugin, clear it’s cache content and disable caching via it’s settings.
  4. Browser : clear your browser’s cache / history
  5. Check for plugin conflict : deactivate all of your plugins. If it fixes the issue, re-activate your plugins one by one, until you isolate the plugin in conflict.

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Search tips :
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  • Try different keywords if there's no results. If you get too many results, try to narrow down your search by specifying the theme or plugin name.

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You are a Pro user, we have a specific support desk for you. Please open a new support ticket here. Our support team will do its best to help you as fast as possible !

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The following documentation pages might help you to solve the most common issues :

You are a Pro user, we have a specific support desk for you.If you are experiencing troubles with your account on Press Customizr or anything related to billings and payments, please open a new support ticket here. Our support team will do its best to help you as fast as possible.

If you're having trouble to login to your account, make sure you're using the email used when purchasing a product from us.

The following documentation pages might help you to solve the most common issues :

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Please note that we won't provide technical assistance such as custom code review or website speed or SEO optimization .

Make sure you follow those troubleshooting steps :

  1. Use the latest software versions : make sure the theme and WordPress are up to date.
  2. Documentation : read our documentation and check our troubleshooting tips.
  3. Cache plugin : if you are using a server cache or cache plugin, please clear it’s cache content and disable caching via it’s settings.
  4. Browser : clear your browser’s cache / history
  5. Deactivate your child theme if you are using one.
  6. Check for plugin conflict : deactivate all of your plugins. If it fixes the issue, re-activate your plugins one by one, until you identify the plugin in conflict.
If you are reporting a bug with one of our product please tell us which browser and device you are using.
Please paste your system infos here. For Customizr Pro, you'll find it in your WP admin in Appearance > About [name of the theme]. It includes technical informations that will speed up the treatment of your request by our suppor team.

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