Before you open a support ticket
Welcome to this page, and thanks for using our products. If you’re having trouble getting things working, please follow those steps before you post.
- Use the latest software versions : make sure WordPress and your purchased theme or plugin are up to date.
- Documentation : read our documentation and check our troubleshooting tips.
- Cache plugin : if you are using a server cache or cache plugin, clear it’s cache content and disable caching via it’s settings.
- Browser : clear your browser’s cache / history
- Check for plugin conflict : deactivate all of your plugins. If it fixes the issue, re-activate your plugins one by one, until you isolate the plugin in conflict.
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