Before you open a support ticket

Welcome to this page, and thanks for using our products. If you’re having trouble getting things working, please follow those steps before you post.

  1. Use the latest software versions : make sure WordPress and your purchased theme or plugin are up to date.
  2. Documentation : read our documentation and check our troubleshooting tips.
  3. Cache plugin : if you are using a server cache or cache plugin, clear it’s cache content and disable caching via it’s settings.
  4. Browser : clear your browser’s cache / history
  5. Check for plugin conflict : deactivate all of your plugins. If it fixes the issue, re-activate your plugins one by one, until you isolate the plugin in conflict.


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