A valid and active key is required in order to get automatic upgrades, like new features and bug fixes, for the purchased theme(s) and plugin(s). A valid activation key also grant you access to our pro support helpdesk. Depending on your chosen plan, activation keys are valid for one year or lifetime from the date of purchase.
For all plans except the lifetime one, after one year, your key may be renewed at a 30% discount from the purchase price of a new activation key.
- The Unlimited sites plan allows you to receive updates on an unlimited number of websites.
- The Unlimited Sites + Lifetime updates plan is a one time purchase allowing you to receive updates indefinitely for all your activated websites
What happen when the key expires ?
If you have chosen a yearly renewal plan (all plan except Lifetime Updates), after one year your key will expire. It means that you’ll have to renew your key to keep receiving the updates for bug fixes and new features, and getting access to the pro support helpdesk. You’ll be notified for renewal one month before the expiration date.
If you don’t renew your activation key, your product will continue to work as it was the last time you’ve updated it. You won’t get the new features and bug fixes, or be able to access the support helpdesk until you renew your key.
Updates are included for free for one year, except for the Lifetime Updates packages for which you’ll receive updates indefinitely. If you have a valid and active key, and the purchased theme(s) or plugin(s) supports it, updates will be delivered automatically from the WordPress dashboard, just like any other WordPress plugins. If the your theme(s) or plugin(s) does not support automatic upgrades, then updates can be downloaded from the purchaser’s account page.
There are various cases when updates are published. The most frequent update reasons are :
- a new feature,
- a WordPress compatibility improvement,
- a bug fix,
- a WordPress plugin compatibility issue.
All our softwares are released under GNU/GPL v2+ license, just like WordPress.
Press Customizr reserves the right to modify its prices at any time, on the understanding, however, that the price appearing in the website the day of the order will be the only applicable to the purchaser. Prices are excl. VAT. VAT is charged for buyers residing inside European Union and at the rate where the buyer resides. (As per the new EU VAT rules since January 1st 2015).
Support for purchased products is given up in our ticket support system. You can post a support request as long as your activaton key is valid. If you wish to get support after one year ( Lifetime users package don’t have this limit), you must renew your activation key.
The support helpdesk are intended to support the Press Customizr products exclusively – please do not ask us any question regarding other themes or plugins.
What is covered by the support for purchased product ?
Our basic support included when your purchase one of our themes or plugins covers immediate issues with our themes and product like :
- Help for install problems
- Help to use of the customizer options
- Fixing bugs in our themes or plugins
- In some cases, help to fix plugin conflicts
What is not covered by the support for purchased product ?
The basic support included when your purchase one of our themes or plugins does not include customization services like :
- Writing code snippet to solve a problem you could have
- Performance optimizations
Time to answer
Our average time to answer is currently about 6-7 hours. During week-ends and specific holidays period like new year, it might be a little bit longer but it won’t exceed 24-72 hours for a response. For some very specific questions, in particular when it comes to plugins compatibility, it may take several days to be responded to, simply because the question asked may not be easy to answer so we may come back to it when we have more time.
Press Customizr will generally only offer refunds when the item you purchased is broken, malfunctioning or corrupt, or doesn’t work as described. If you have problems getting your purchased theme(s) or plugin(s) to work, we will be happy to provide a full refund within 14 days of the original purchase. Before a refund will be granted, you must allow us to try and help solve any problem by opening a support ticket. After 14 days, no refunds will be given.
Customer satisfaction is our number one priority at Press Customizr. We do our best to provide you with as much details as we can before purchasing any of our products, and we showcase our themes and plugins in the demo website for you to visualize and test them in a live context.
Refunds will not be granted if you simply decide not to use the purchased products. We stand behind our products and will assist you in solving any problem, but we also expect you to adequately understand what you are purchasing and why.
Notice of new services and changes
The present terms of sale are concluded on the one hand by Press Customizr SARL, private company registrated under the RCS number: 808 686 562 in Nice France, with a capital of € 30,000 and located at 216 avenue de Fabron, le Fabrise C1, 06200 Nice, France, and on the other hand, by any natural or legal person wishing to proceed to a purchase via the website presscustomizr.com, property of “Press Customizr”, hereinafter referred to as “you” or “purchaser”.