Get instant access to expert WordPress help.
Our experienced support team knows WordPress and our themes, Customizr and Hueman, inside and out. It’s our job and passion. Our developers have built custom themes, plugins, supported hundreds of WordPress websites, and literally solves thousands of issues.
The quality of our work is rewarded by WordPress users all over the world, and we are proud to be the developers of the top two best reviewed themes on WordPress.org with Customizr ( 755 + five stars ) and Hueman ( 490 + five stars ).
Just relax, we’ll take care of your problem !
One off Plan
Single Premium Support Job
Click on the button below to describe what you need. You won't have to pay anything when submitting your request. A developer of our team will contact you shortly and send you back a purchase link if your request qualifies for our Premium Support Jobs. What is a Premium Support Job ?
Why sign-up to our Premium Support Services?
Rapid response time
With the Premium Support, your request are always at the front of our queue. We always answer Premium Support tickets first.
More in-depth support
Whatever the issue is, we will dig in and do our absolute best to resolve issues for you. We will even log directly into your site to find the problems.
Peace of mind
We aren’t happy until you are happy. With our Premium Support, you can rest assured knowing that we are going to find an answer, no matter how long it takes.
Frequently Asked Questions
What is a Premium Support Job?
Our Premium Support Jobs are typically 30 minutes to 1 hour tasks. It can include a simple customization, a code review or a plugin setup.
Example of typical jobs :
- Installing and setting up the Customizr Pro theme on your server
- Adding some design components to your website
- Modifying your CSS stylesheet
- Creating a child theme to make it safer to customize
- Debugging a white page problem
- Debugging a piece of code in functions.php
- Setting up Google Analytics
I'm not sure if my job qualifies for your Premium Support service, what do I do?
If it feels like a support job described before, just fill the request form below. We will analyze your request and might ask you to clarify your need. If your request qualifies for our service, then we'll send you link to purchase the job.
Are there limits to the tasks Press Customizr will do?
To help make sure we can keep all of our customers happy, we only do small fixes and jobs. This means that 30 minutes to 1 hour tasks are in scope and larger, more complex projects are out of scope and would require a specific quote.
Will you support more than one site?
Our pro support plan is just for one website. You are welcome to sign up twice if you have two sites.
I'm not using one of your themes or plugins, can I sign up?
Our Premium Support plan is only available for users of the Press Customizr softwares like the Customizr free or pro themes, the Hueman theme, and our premium plugins.
How long does a task take to complete?
We complete tasks within 2 business days, most within 12 hours. If you request a task over the weekend, we generally take care of it on Monday morning unless we deem it to be urgent.
What will you need from me to start the service?
All we would need is an administration access to your WordPress admin and FTP credentials to access your files.
How will I communicate with your support team?
All your request will be treated privately with our powerful ticketing system. As soon as you send us your request with the Support form or via email, our system notifies one of our support team member and we'll start to work for you.
Who are the developers I will be in contact with ?
Our developers are working exclusively for Press Customizr. At Press Customizr, a developer can only be assigned on a Premium Support Job if he/she has completed 6 months of free WordPress theme support in our wordpress.org forums and written in-depth documentation pages for our product. Your communication will be done in English, but we can also speak French and Italian.
Request a single Premium Support job
Use the following form to describe your need. The Premium Support team will work on your request as soon as we receive it, and we'll send you back a link to purchase our service.