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As soon as you purchase a product on, an account is created for you, with the email and name provided at checkout, and a secured password is generated. We send you an email notification when this account is created to let you define a new password.

If you did not set your password yet or if you simply lost it, this is not a problem ! The following FAQ will help you go through the simple steps to recover your password and connect to your account. 

  1. Click on “Lost Password?”,
  2. Follow the password recovery procedure.

Important :

  1. if you don’t receive any email when trying to recover your password, please check your spam folder.
  2. if you don’t remember which email you have used when purchasing a product from us, you can try to recover several different emails, this won’t lock you out of

You can renew at any time from your account, before or after expiration of your plan.

Renew you plan

All your account informations are available in  your account’s page on

  • Purchase history
  • Activation Keys
  • Download files
  • Profile Informations

From there, you can edit your profile informations : name, email, adress, tax and VAT details, password.

If you wish to permanently delete your account, send us a request with  this form. We’ll make sure we delete every informations (mail, name, address, …) we have asked from you. Once your account will be deleted, you won’t of course receive any email notifications from us anymore.

We take our customer’s privacy very seriously. Since we collect private data (like emails), Press Customizr must be registered to the CNIL (*) to ensure that data privacy law is applied to the collection, storage, and use of your personal data. 

Our CNIL Declaration Number : 1852560. You’ll find all informations about our  Privacy Policy here.

(*) The Commission nationale de l’informatique et des libertés or CNIL (French pronunciation: [knil]; English: National Commission on Informatics and Liberty) is an independent French administrative regulatory body whose mission is to ensure that data privacy law is applied to the collection, storage, and use of personal data. Its existence was established by the French loi n° 78-17 on Information Technology, Data Files and Civil Liberty of 6 January 1978, and it is the national data protection authority for France. Source : CNILwikipedia