Get instant access to expert WordPress help.

Our experienced support team knows WordPress and the Customizr theme inside and out. Our developers have built custom theme and plugins and supported hundreds of WordPress websites.

Just relax, we’ll take care of your problem 🙂


Monthly Plans

Simple

$ 99 / month
  • One small job / month for one site. What is a small job ?
  • Daily database backups, weekly site backups
  • Monthly Core, Plugin, and Theme Update
  • Uptime Monitoring
  • Security Check
  • Website Speed Optimization
  • Email Support

Pro

$ 149 / month
  • Two small jobs / month for one site. What is a small job ?
  • Daily database backups, weekly site backups
  • Monthly Core, Plugin, and Theme Update
  • Uptime Monitoring
  • Security Check
  • Website Speed Optimization
  • Email Support

VIP

$ 299 / month
  • Unlimited small jobs for one site. What is a small job ?
  • Daily database backups, weekly site backups
  • Monthly Core, Plugin, and Theme Update
  • Uptime Monitoring
  • Security Check
  • Website Speed Optimization
  • Email Support

One off Plan

Single Premium Support Job

$ 79

Don't have ongoing technical support need, or not ready for a monthly Premium Plan ? Don't worry, you can order a one-off small job. What is a small job ?


Why sign-up to our Premium Support Services?

Rapid response time

With the Premium Support, your request are always at the front of our queue. We always answer Premium Support tickets first.

More in-depth support

Whatever the issue is, we will dig in and do our absolute best to resolve issues for you. We will even log directly into your site to find the problems.

Peace of mind

We aren’t happy until you are happy. With our Premium Support, you can rest assured knowing that we are going to find an answer, no matter how long it takes.


Frequently Asked Questions

What is a small job?

A small job is a 30 minutes task. It could include a simple customization, a code review or a plugin setup.
Example of typical small jobs :

  • Installing the Customizr theme on your server
  • Creating a custom color skin for the Customizr theme
  • Writing code snippets to solve problems like re-designing web page elements
  • Changing colors
  • Changing fonts
  • Inserting a block of custom content somewhere on your website
  • Debugging a piece of code in functions.php
  • Setting up Google Analytics
  • Configurating a plugin like Yoast SEO, WordPress Total Cache
  • Adding a contact form to a page

I'm not sure if my job is a small job, what do I do?

[WPC]If it feels like a small job, just sign up and we will do our best to fix it for you. If we can't, we will give you a full refund. If you want to check before you signup, you are welcome to chat with us live below.

Are there limits to the tasks Press Customizr will do?

To help make sure we can keep all of our customers happy, we only do small fixes and jobs. This means that 30 minute tasks are in scope and larger, more complex projects are out of scope.

Will you support more than one site?

Our monthly support plans are just for the one website. You are welcome to sign up twice if you have two sites.

I'm not using the Customizr theme, can I sign up?

Our Premium Support plan are only available for users of the Press Customizr softwares like the Customizr free or pro themes, and our premium plugins.

How long does a task take to complete?

[WPC]We complete tasks on the same business day, most within 8 hours. If you request a task over the weekend, we generally take care of it on Monday morning unless we deem it to be urgent.

What will you need from me to start the service?

All we would need is an administration access to your WordPress admin and FTP credentials to access your files.

How will I communicate with your support team?

All your request will be treated privately with our powerful ticketing system. As soon as you send us your request with the Support form or via email, our system notifies one of our support team member and we'll start to work for you.


Request a single Premium Support job

Use the following form to describe your need. The Premium Support team will work on your request as soon as we receive it, and we'll send you back a link to purchase our service.

Tip : the first name of John Doe is John.
Tip : the last name of John Doe is Doe.
Enter Email
Confirm your Email
Please enter your website URL

We only provide premium support services for our softwares.


Select in the list

Tips and notes for a successful support request

  1. Please write your message in English.
  2. Provide as much details as you can. The more informations we have, the faster your request will be addressed.
  3. If you need to share some code, use a free online code sharing service like pastebin.com/ or gist.github.com/, and paste the link of your code in your message.
  4. Sharing screenshots of a problem will always help us to understand it. There are many free online image sharing services like snag.gy or Lightshot

Please summarize your issue in 10 words or less
Accepted file types: jpg, gif, zip, png, tiff, pdf, log, txt, rtf, csv, doc, xls, css Upload screenshots, error logs, or other files to assist in solving your issue