WordPress Job : customer support and documentation freelance


At Press Customizr, we develop popular WordPress themes and plugins used by thousands of happy users.

We’re looking for a part-time freelance to support our users, and maintain the documentation materials. The ideal profile is someone who loves sharing his / her knowledge of WordPress and assisting users to solve their problems.

The typical day to day work will be :

  • Moderating the support tickets in the HelpScout helpdesk (you’ll be given access to our support ticketing system), ensuring customers receive responses within 24 hours of submission.
  • Addressing the open requests in the WordPress.org forum.
  • Writing and updating the documentation pages.
  • In rare cases, writing basic snippets to solve one-off problems.
  • Turn reported bugs and enhancement into Github issues. Like browser compatibility, plugin compatibility, php/css/javascript issues…

This job is currently for a couple of hours per day to supplement our existing support team, but depending on how you succeed, it will evolve into more involvement in the coming months.



You don’t need to be an advanced developer, but you’re a skilled user of WordPress, and your written English is of a high standard.

If you have the following qualities, we’d love to hear from you!

  • You’re a freelance and are used to manage yourself in a remote, distributed working environment.
  • Good knowledge of WordPress : you’ve already created several websites with WordPress. You’ve tried most of the major plugins and can give a list of your favorites one.
  • Good knowledge of a WordPress theme structure : you’ve used child theme for your theme’s customizations and you know which files to modify when customizing a theme.
  • Your written English is of a high standard. You’re able to write structured and pedagogical documentation materials, with organized paragraphs and clean screenshots when needed.
  • Fluent in HTML and CSS.
  • You have a good understanding of PHP and Javascript and can create and use simple php snippets for WordPress.
  • Other base skills are also needed to upload files through FTP, edit .htaccess files



Press Customizr is growing fast and there are lots of opportunities and challenges coming forward. Our themes are used by hundred of thousands of websites and the best rated on the WordPress.org plaftorm. We focus on continuously improving our WordPress products to provide the best possible web design experience to our users.

Here’s what you’ll get when working with us :

  • Work on WordPress themes and plugins used by 200K+ websites all over the world.
  • Get to work with best practices with a focus on customer satisfaction.
  • Work remotely with flexible hours.
  • We think that being a friendly team, and respecting each person’s lifestyle is the best way to work together.
  • You will receive your payment at the beginning of each month via bank transfer after sending us your invoice.



Send us an email to jobs at presscustomizr.com.

Please include the following details :

  • When will you be able to start the job?
  • How many hours per day / week ?
  • Your desired salary / hourly rates.
  • Details of your experience with WordPress
  • Links to your personal site, blog, portfolio, etc
  • Previous Jobs/Experience?
  • Where do you live ? (Time Zone)
  • Your Twitter, LinkedIn, Github accounts, in case you have one

We would also appreciate a personal note where you let us know why you’re interested in this job and how you work.