Customizr v3.1.9 : fix for WooCommerce issue 44


If you are using WooCommerce, you might have an issue after updating Customizr theme with v3.1.9  : products page dissapearing or displays issues in your single product page if you have one or two sidebars.

This issue can be fixed by installing the next and safe version available here :

or with the following code snippet before the next update:


Visit this link to learn more about how and where to copy this :

Please apologize for the inconvenience, the next update will fix this. It will be set to live as soon as possible.
Best regards,

  • My shop products disappeared after updating to 3.1.9 so I installed 3.1.10 and still no products?

    • Hi Tim, I have checked you are website and I can see you products.
      It might be a browser cache issue.
      Thanks for your feedback!

      • Hi this prob the wrong place for this question but can’t see a spot for it. Can I change designed by Themes in the footer somehow?
        I would like to put my own business name there.Much and all as I think theme customizr is just beautiful I need to advertise my biz.

        • Hi siobhan, you might want to check those pages to customize the Customizr footer credits
          Hope this helps and enjoy the theme

          • Thanks Nicholas for getting back so fast went to editor then footer then
            Customizr: class-footer-footer_main.php (parts/class-footer-footer_main.php)
            but couldn’t find lines1 2 3 4 as in the alter footer tutorial.
            It’s me. Not great with the html.
            I haven’t even reached baby steps stage, still trying to sit up.

  • Jovanny Ixba

    hello Nicolas my Name is Jovanny Ive installed your theme Customizr its beatiful congrats, Im setting up woocommerce but I dont know how to set categories in the main menu, actually I could configure one category but when I click it the page its empy do you know why?


  • Daniele

    HI Nicolas
    I dont know if my problem is the same than this post… but I do not know where to ask.
    this is the problem:
    I installed woocommerce and setup his default page.
    All the woocommerce pages have the same layout of the other static page (centered title, no page icon ecc…), but the product page of woocommerce have not the same style/layout (title left).
    the question is this:
    how can I change the style of product page in customizr? (I want only center the page title and remove the breadcumbs)
    this is the link to product page.
    Thank you

  • Ксения

    Hello! Theme updated to the latest version – 3.1.10. Pictures of the goods displayed on the main starnitsa not clear. How can I fix it? Help, please.

    Website –

    • Hi, id you try to regenerate your thumbnails?
      It might be the problem.
      Otherwise, I think you can easily fix this with some simple CSS line of code.

      • Ксения

        Tried to fix this plugin, but still fuzzy picture of the goods. A week on the Internet I can not find a solution to this problem.

        • Rocco Aliberti

          Hi Ксения, your goods pics are too small. They are 130×130 and thus they are resized to bigger sizes (e.g. 350×350 for 768px horizontal screen resolution), that’s why they are fuzzy. For example, with an horizontal resolution between 978px and 769px, you can see them clear.
          So the problems are:
          1) Sizes of your pics
          2) Quality of your pics
          If you can obtain 350×350 pics, with a good resolution, you should be able to avoid that “fuzzy effect”.
          Hope this helps.

        • Rocco Aliberti

          Sorry, my fault. I see your original pics are good, so the problem is related to the woo-commerce thumbnails sizes for products.
          Could this help?

          • Ксения

            Thank you very much! Success!!

          • Thanks for your contribution @Rocco. Always at the right place, at the right time!
            You are great!

          • Rocco Aliberti

            Ahah, thanks Nico, and I’m glad Ксения solved, despite my first comment which caught the problem but not the solution :D.

  • My WooCommerce page and Customizr are in conflict, and the products page shows only for an instant on loading (Firefox, Chrome. and IE), then disappears. I have added the 3.1.9 Custom CSS code snippet designed to prevent this, but the problem persists. Any help on this would be great. Thanks! Doug

    • Hi Doug,
      Can you try to uncheck the option under Customiz’it > Responsive Settings? This should fix your problem.
      Thanks for your feedback on this!

      • I don’t have “Responsive Settings” anywhere–not that I can find. I just don’t see any such option checkbox.

        • Hi Doug if you click appearance, customise,the side menu opens, if you scroll down under CSS is Responsive

  • Rocco Aliberti

    Doug, that option is in 3.1.10.
    Also you say “I have added the 3.1.9 Custom CSS code snippet designed to prevent this”. This is not a custom css, it’s a php code you should put in your child-theme functions.php. If you don’t wanna do that, just upgrade customizr to the last version (3.1.10), which fixes this issue with woocommerce .
    Hope this helps 😉

  • Hi Nicolas, first of all a big thanks for this great theme.
    I discovered another issue in WooCommerce on Android devices , users cannot complete the fields.

    • Hi Valentin,
      Can you be more specific about the woocommerce fields you are mentioning?
      Thanks for reporting this.

      • when I try to complete those fields ( ), I try to complete one field …appears the keyboard …then suddenly disappears

        • Rocco Aliberti

          Valentin, for now try disabling the reordering block feature.

          • I did …works now, thank you very much!

            • Rocco Aliberti

              Good. Anyway Nicolas will fix it in the next release (I think), so.. stay tuned! 😀

  • sergio


    I have a problem with WooCommerce. I want to hide or remove the sidebar of the product page, only main content.

    I have tried many ways in code but …

    Even thought out how to tell that only increase the width of the page number identification (with your ID number), but … I still do not get it.

    I think it should be much simpler. It’s a sidebar. Not quantum physics.

    Obviously, from page Customizr, is configured without sidebars, occupying 100% of the width. But … WooCommerce imposes its right sidebar.

    Could you help me?. Thank you.

  • Hi I have just downloaded the customizr 3.1.14 theme, but when i update to 3.1.12 i started having problems with my images. My product page now was only in 2 columns with large thumbnails in poor quality, whereas before these updates it was in 4 columns, the thumbnails were smaller and were good quality. Also when i go into the individual product pages the quality is still quite poor unless i click on the gallery. I have tried regenerating some of the images but it seems to do nothing. Can anyone help??

  • All good i have fixed it now!

  • Hi! I’m using the 3.1.19 version. The “flyer” product which used the variable products of woocommerce doesn’t work very well. Can you help me please. Thank you.

  • NoVaZ


    I’ve the 3.1.19 of Customizr and 2.1.12 of WooCommerce and I still have the same problem …
    There is nothing on my product details :/
    All the product appear on the page but when I choose one to see detail , I’ve a blank page …

    Thanks for all your work 😉

    • Hi NoVaz, would you mind sharing the url of your website?
      As you can see in the demo site, Woocommerce works fine with Customizr..
      You might want to try to desactivate some plugin and see what you get?

  • I am having trouble filling the contact page in Android device. The keyboard just go peek a boo and wouldn’t let me type on it. I am using Customizr version 3.9.2

    • Hi Terry,
      Thanks for reporting this, I’ll check what I can do to fix this.

  • Ben

    Hi there, I’m trying to download the Woocommerce plugin to Customizr theme and everytime I do it gives me a 500 error and I have to delete the plugin manually before getting back to the admin page. Any ideas?

    • Hi Ben, Woocommerce should work fine with Customizr. ( See the demo with Customizr v3.1.24 + WooCommerce v2.2.2+ here : )
      You might want to check if there’s conflict with another plugin?
      What is your version of WP?

  • John Hartman

    I am using the Customizr theme with Shopp ecommerce plugin. Navigating through categories and sub-categories works fine but when getting to an individual product all my drop down menus in the main menu expand and just sit there. I can’t find any such problems relating to Shopp and this doesn’t occur for any other theme I have tried. Any help?

    • Hi John, thanks for reporting this. Could you please share an url of the website?

  • Frank


    I had a plugin installed called Ultimate WooCommerce Brands, but after updating customizer the brand description disappeared on the brand pages, so I checked out the plugin’s wordpress issue forum and found this post:

    Ultimate WooCommerce Brands
    [resolved] Brand DESCRIPTION does not display on brand pages.

    The plugin author says its a theme issue. Someone in this post says they resolved it by creating a file called taxonomy-product_brand.php and added code accordingly. but did not share this code. Wondering if someone can help me resolve this issue.

    Thank you please!